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QUESTION 1

Which of the following is the purpose of a KVM switch?

A. To allow the user to access multiple files
B. To allow the user to utilize multiple printers
C. To allow the user to connect to multiple networks
D. To allow the user to control multiple computers

Correct Answer: A

QUESTION 2

A user was working on several documents located at \\networkshare\ files and was able to save them before taking a break. The user returned and attempted to open the network path but then received the following error message: File location is invalid The user was also unable to access Internet sites. A technician began troubleshooting and was able to ping the file server by IP address. Which of the following issues was the user MOST likely experiencing?

A. The DNS server was unreachable.
B. The NTP server was not available.
C. The DHCP lease had expired.
D. The APIPA address was incorrect.

Correct Answer: A

QUESTION 3

A workstation has RAID 1 and RAID 5 arrays. Although performance is not degraded, management software is reporting a hard disk failure.
Which of the following should a technician do NEXT?

A. Check one of the RAID 1 disks for failure
B. Rebuild the RAID 1 disks for failure
C. Check one of the RAID 5 disks for failure
D. Rebuild the RAID 5 array

Correct Answer: C

QUESTION 4

A technician upgraded the memory on a server from two 8GB sticks to eight 32GB. The server memory is now at full capacity per the user guide. When the technician powers on the system, only 128 GB of memory is recognized by the OS and the BIOS. The technician decides to upgrade to the latest version of the firmware on the system, which does not help. Next, the technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully recognized by the server.
Which of the following will not allow the server to recognize all of the memory installed at the same time?

A. The power supply is not supplying enough power for the memory.
B. The memory has too many ECC errors and is shutting down
C. The server is overheating when all of the memory is installed.
D. The server needs DDR4 memory, and DDR3 is installed.

Correct Answer: D

QUESTION 5

After a technician installs hardware and turns on a system the PC does not complete POST and only displays a black screen Which of the following should the technician try FIRST to fix the issue?

A. Flash the BIOS
B. Reimage the system
C. Reseat the memory
D. Change the boot order

Correct Answer: A

QUESTION 6

A user primed a report on a workgroup inkjet printer, but the pages have smeared Ink on them. Which of the following should a technician check FIRST to address this Issue?

A. if the print quality setting is set to best
B. If there is no debris In the paper path
C. If the correct media type is selected
D. If the print heads are calibrated

Correct Answer: B

QUESTION 7

A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.
Which of the following BEST address the customer\’s concerns? (Choose two.)

A. Use the latest encryption standard on the wireless network and set a strong password.
B. Enable two-factor authentication for the IoT device\’s cloud account, if it is available.
C. Separate the IoT thermostat by segregating it in a DMZ network.
D. Disable wireless access on the thermostat to make it unshakable.
E. Upgrade the customer\’s router to the latest version to improve network security.
F. Upgrade the customer\’s wireless network encryption to WPA.

Correct Answer: AB

QUESTION 8

A technician is building a custom desktop and has loaded an OS through PXE boot The technician configures the OS, but the computer will not startup. Which of the following must be modified to allow the computer to startup?

A. Secure boot configurations
B. Internal connectors
C. Bootini file
D. Boot options
E. Front panel connections

Correct Answer: D

QUESTION 9

A user reports that when powering up a computer, only a blank screen appears, however, the computer functioned properly the day before. A technician looks at the computer and verifies the power light is on and the fans are working properly when powering on the computer. Which of the following is the MOST likely the cause of the issue?

A. CPU
B. PSU
C. FDD
D. SSD

Correct Answer: D

QUESTION 10

A technician just replaced the ink cartridges in an office inkjet printer; however, the printer still does not produce sufficient print quality. Which of the following should the technician try NEXT?

A. Buy a new printer.
B. Clean the heads.
C. Replace the maintenance kit.
D. Replace the heating element.

Correct Answer: C

QUESTION 11

A customer wants to upgrade a PC\’s internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year.
Which of the following BEST meets these needs?

A. 3TB HDD
B. 50GB NAS
C. 500TB SAN
D. 512GB SSD

Correct Answer: A

QUESTION 12

A technician is setting up a BYOD smartphone to access corporate collaborative resources.
Which of the following will MOST likely be synchronized to the corporate network? (Choose two.)

A. Email
B. Calendar
C. Location data
D. E-books
E. Passwords
F. Applications

Correct Answer: AB

……


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QUESTION 1
Which of the following network servers would be MOST useful in translating a URL into an IP address?
A. Print server
B. DNS server
C. Mail server
D. DHCP server
E. Web server
Correct Answer: B

 

QUESTION 2
A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system
restart, the user notices the same error. Which of the following is the MOST probable cause of the error?
A. The user is still logged into another device.
B. The user has set a static IP address.
C. The user has moved to a different office.
D. The user has wireless and wired connections.
Correct Answer: B

 

QUESTION 3
A service technician made some changes to the BIOS, and now the computer is unable to boot. Which of the following
actions should the technician take to restore the default settings?
A. Load the registry from a backup
B. Remove the CMOS battery
C. Perform a hard reset
D. Completely drain the lithium-ion battery
Correct Answer: B

 

QUESTION 4
Which of the following allows several VMs to run on a single host?
A. Resource pooling
B. Containerization
C. On demand
D. Measured service
Correct Answer: B

 

QUESTION 5
A new loT device was physically installed but the user has been unable to set it up from a smartphone Other loT devices
can be managed on the network via a smartphone A technician notices the following services are disabled:
1.
NFC
2.
Mobile data
3.
Location services
4.
Bluetooth
5.
Mobile hotspot
6.
Paver-save mode
7.
Printing
8.
Airplane mode
Which of the following should the technician do to allow the user to complete the setup process?
A. Enable Bluetooth
B. Modify power-save mode settings
C. Turn on airplane mode.
D. Configure location services.
Correct Answer: A

 

QUESTION 6
A user needs access to a shared mailbox inside the mobile mail application through the company\\’s cloudbased email
service. Which of the following protocols is required to make this possible?
A. IMAP
B. S/MIME
C. SMTP
D. SNMP
Correct Answer: C

 

QUESTION 7
A projector\\’s image begins to flicker during a presentation. The laptop display does not produce this issue.
When a technician changes the resolution on the laptop, the issue persists. Which of the following is the NEXT step the
technician should take?
A. Check the connectivity of the VGA cable.
B. Check the connectivity of the power cable.
C. Change the aspect ratio on the laptop.
D. Change the settings of the projector.
Correct Answer: A

 

QUESTION 8
A technician is building a CAD workstation for a user who will be saving files remotely. Which of the following
components are MOST important to include when configuring the system? (Choose two.)
A. Gigabit NIC
B. Graphics card
C. Liquid cooling unit
D. HDD size
E. RAM
Correct Answer: BE

 

QUESTION 9
A company is starting a new retail division and is gathering requirements for its new tablet-Cased PoS systems. The
company has partnered with a large smartphone company to accept payments from its customers” phones Which of the
following will the PoS systems need to accept this type of payment?
A. Bluetooth
B. NFC
C. Chip and pin reader
D. Mobile hotspot
Correct Answer: A

 

QUESTION 10
A customer wants to install a new computer in a room that does not have any network drops. The customer authorizes a
technician to install a new network jack in the room. Which of the following tools should the technician use to finish
installing the new network jack?
A. Multimeter
B. Loopback plug
C. Crimper
D. Punchdown tool
Correct Answer: C

 

QUESTION 11
Which of the following servers provides access to user data over a LAN?
A. Proxy server
B. DHCP server
C. Web server
D. File server
Correct Answer: D


QUESTION 12
Which of the following server types caches previously visited web pages for faster access in the future?
A. Proxy server
B. Web hosting server
C. DNS server
D. Branch cache server
Correct Answer: D

 

QUESTION 13
When a customer types on a laptop keyboard, the mouse cursor sometimes jumps to random places.
Which of the following configuration changes should resolve the Issue?
A. Decrease the keyboard repeat rate.
B. Increase mouse acceleration.
C. Calibrate the touch screen.
D. Disable the touch pad.
Correct Answer: D

 

QUESTION 14
After restoring a laptop to factory settings, a client can no longer use the touchpad on it. A technician verifies the system
state was fully restored from the most recent, fully working backup. Which of the following should the technician check
for NEXT using the fewest number of steps?
A. System restore
B. Installed USB mouse
C. Updated drivers
D. Function key toggle
Correct Answer: D

 

QUESTION 15
Which of the following networking protocols would be BEST track packages through a sorting facility?
A. RFID
B. NFC
C. Bluetooth
D. Zigbee
Correct Answer: D


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QUESTION 1
A network technician is troubleshooting Internet connectivity issues on a customer\\’s wired network. All PCs at the site
are able to connect to local resources but not the Internet. The technician suspects the customer\\’s router may have
failed during a recent power outage. To verify this assumption, the technician should connect a laptop to:
A. an AP\\’s guest network.
B. the network switch.
C. a phone hotspot.
D. the cable modem.
Correct Answer: A

 

QUESTION 2
A technician needs to give users the ability to transfer files between mobile devices. The technician teaches the staff
how to use a file transfer method in which the devices need to be in close proximity with line-of-sight access to each
other. Which of the following technologies is the technician teaching to the staff?
A. IR
B. Bluetooth
C. Tethering
D. NFC
Correct Answer: A

 

QUESTION 3
The IT department recently updated client computers for the graphics department. A user reports the new computer has
not worked since it was set up; it makes unusual sounds when pressing the power button. A technician verifies the
power cable works and the computer is connected properly to both data and power. The monitor powers on but only
displays the message: No source.
Which of the following BEST explains the cause of this issue?
A. There is insufficient power to the computer
B. There is back screen on system boot.
C. The computer is overheating.
D. The error beep codes on POST.
Correct Answer: A


QUESTION 4
Which of the following cable types prevents electromagnetic Interference and is typically used In Industrial
environments?
A. PVC
B. Plenum
C. STP
D. UTP
Correct Answer: C

 

QUESTION 5
A technician will be installing a workstation with virtualization software. On which of the following system requirements
should the technician focus? (Select TWO).
A. BD-R
B. GPU
C. RAM
D. LAN
E. SATA
F. CPU
Correct Answer: CF

 

QUESTION 6
A user wants to do weekly full-system backups on a laptop while minimizing the time required to perform the task.
Which of the following would be BEST to use?
A. Thunderbolt 2
B. USB 3.1
C. 802.11ac
D. 802.3ab
Correct Answer: A


QUESTION 7
A customer is purchasing a gaming laptop and wants the maximum number of IOPS. Which of the following hard drives
should be installed in the laptop?
A. Hybrid SSD
B. SATA SSD
C. NVMe SSD
D. IDE SSD
Correct Answer: C

 

QUESTION 8
A user reports paper output from a printer has toner that is not sticking to the page. The output smears when it is
touched. A technician notes the appropriate paper is being used. The toner appears to be low but is a supported OEM
cartridge. Which of the following would MOST likely fix this issue?
A. Replace the developer roll.
B. Replace the toner.
C. Find and remove any jammed paper.
D. Replace the fuser.
E. Replace the drum.
Correct Answer: A

 

QUESTION 9
A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display
the graphics. Which of the following configurations would correct this behavior?
A. Change the email settings in antivirus.
B. Change the security settings of the email client.
C. Change the firewall security settings.
D. Change the email proxy settings.
E. Change the trusted sites in the browser settings.
Correct Answer: B


QUESTION 10
Which of the following devices is susceptible to broadcast storms if configured incorrectly?
A. Access point
B. Router
C. Switch
D. Cable modem
Correct Answer: B

 

QUESTION 11
Which of the following colors is used to designate a USB 3.0 connector?
A. Blue
B. Black
C. Green
D. White
Correct Answer: A

 

QUESTION 12
Which of the following network servers would be MOST useful in translating a URL into an IP address?
A. Print server
B. DNS server
C. Mail server
D. DHCP server
E. Web server
Correct Answer: B

 

QUESTION 13
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would
indicate if this is a RAM issue?
A. POST code beeps
B. Distended capacitors
C. Continuous reboots
D. Wrong BIOS time
Correct Answer: C


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QUESTION 1
A customer has two 8GB sticks of 2400-speed DDR4 installed in slots 1 and 2 of a computer and wants to add more
RAM. The customer purchases two additional 4GB sticks of 3200-speed DDR4 and installs them in slots 3 and 4. While
installing the RAM into the board, the user notices the board has a “quad channel” etched near the RAM slots.
Which of the following can be said about the user\\’s channel configuration after upgrading the RAM?
A. The computer is utilizing one channel.
B. The computer is utilizing two channels.
C. The computer is utilizing three channels.
D. The computer is utilizing four channels.
Correct Answer: D

QUESTION 2
A technician starts a recently built desktop PC for the first time, and the fan’s power on. However, the PC does not
POST and nothing display on the monitor. Which of the following should the technician do NEXT to troubleshoot the
issue?
A. Check for OS error codes.
B. Reseat the system memory.
C. Replace the monitor.
D. Replace the CMOS battery.
Correct Answer: C

QUESTION 3
A business owner is concerned about excessive paper usage but is not concerned about the wear to the printer of the
use of toner. The business owner asks a technician to find a low-cost solution.
Which of the following is the BEST action for the technician to perform?
A. Configure duplexing
B. Enable collating
C. Adjust the orientation
D. Decrease the quality
Correct Answer: A

QUESTION 4
A small company rents rack space in a colocation center, which was designed for high availability, for its servers that
run critical business applications. This Is an example of a:
A. private cloud.
B. public cloud.
C. hybrid cloud.
D. community cloud.
Correct Answer: A

QUESTION 5
A technician wants to set up a virtual machine in a public cloud environment. Which of the following cloud models
should the technician use it?
A. laaS
B. SaaS
C. PaaS
D. DBaaS
Correct Answer: A

QUESTION 6
Which of the following is considered a connectionless protocol?
A. UDP
B. TCP
C. Telnet
D. DNS
Correct Answer: A

QUESTION 7
Which of the following is an IP address that is assigned to a network device based on its MAC address?
A. Dynamic
B. Static
C. Link-local
D. Reservation
Correct Answer: D

QUESTION 8
A user is attempting to set up a new Bluetooth keyboard but is unable to pair the device. The user is able to see the
device in the Bluetooth configuration tool. Which of the following is the MOST likely cause of the failure?
A. Bluetooth is disabled.
B. A PIN code is required.
C. There is different Bluetooth versions.
D. The device is not compatible.
Correct Answer: B

QUESTION 9
A technician is installing virtualization software on the company developer\\’s desktop. The developer will need to run
several VMs simultaneously. The system is loaded with the Windows 10 OS and has the following specifications:
1.
i5 quad-core processor
2.
4GB of RAM
3.
256GB SSD
Which of the following should the technician upgrade on the system FIRST to meet the developer\\’s requirements?
A. SSD
B. Processor
C. RAM
D. BIOS
Correct Answer: C

QUESTION 10
A projector\\’s image begins to flicker during a presentation. The laptop display does not produce this issue.
When a technician changes the resolution on the laptop, the issue persists. Which of the following is the NEXT step the
technician should take?
A. Check the connectivity of the VGA cable.
B. Check the connectivity of the power cable.
C. Change the aspect ratio on the laptop.
D. Change the settings of the projector.
Correct Answer: A

QUESTION 11
Which of the following devices is used to implement network security policies for an environment?
A. Firewall
B. managed switch
C. Repeater
D. Gateway
Correct Answer: A

QUESTION 12
A workstation\\’s RAM is being upgraded to 24GB. The system has six RAM slots supporting DDR4 dual-channel, with
a maximum of 32GB total system memory. Which of the following configurations will maximize system performance?
A. Two 4GB DDR4 chips and one 16GB DDR4 chip
B. Two 8GB DDR4 chips and one 8GB DDR4 chips
C. Four 8GB DDR2 chips
D. Six 4GB DDR4 chips
Correct Answer: D

QUESTION 13
A technician installed a new printer for a client and successfully printed a test page. The next day, the customer reports
there are garbled characters on printed pages. The technician questions the user and discovers OS updates were
applied overnight. Which of the following should the technician check NEXT to troubleshoot the issue?
A. If the device appears in the Device Manager
B. If the correct printer driver is selected
C. If the printer\\’s onboard memory is low
D. If the Windows Print Spooler service is running
Correct Answer: B

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QUESTION 1
Which of the following devices is used to implement network security policies for an environment?
A. Firewall
B. managed switch
C. Repeater
D. Gateway
Correct Answer: A

QUESTION 2
Which of the following is a common use tor NAT?
A. Automatically assigning network addresses
B. Hiding the network portion of an IPv4 address
C. Connecting multiple devices through a single public IP address
D. Resolving alphanumeric names to addresses
Correct Answer: A

QUESTION 3
A technician creates a VM in a public cloud to test a new application and then deletes the VM when finished. Which of
Does the following BEST describe this type of cloud environment?
A. Community
B. Elastic
C. Hybrid
D. On-demand
Correct Answer: D

QUESTION 4
A technician is building a CAD workstation for a user who will be saving files remotely.
Which of the following components are MOST important to include when configuring the system? (Choose two.)
A. Gigabit NIC
B. Graphics card
C. Liquid cooling unit
D. HDD size
E. RAM
Correct Answer: BE

QUESTION 5
Which of the following is the main purpose of the +5VSB output of a power supply?
A. It allows peripherals to draw power when the machine is off
B. It provides power to the audio and soundboards of the machine
C. It acts as the main voltage supply to the motherboard and processor
D. It powers all expansion cards and external device hubs
Correct Answer: A

QUESTION 6
A developer downloaded and installed a new VM on a hypervisor to test a piece of software following the
release of an OS patch. After installing the VM. the developer is unable to download updates from the
vendor.
Which of the following should the developer check?
A. The hypervisor\\’s security configurations
B. The organization\\’s security policies
C. The guest OS network settings
D. The resource requirements
Correct Answer: C

QUESTION 7
A user\\’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is
top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a
hardware diagnostic on the device and it reports no problems. Which of the following is MOST likely the cause of the
performance issue on the device?
A. Too many applications are running updates
B. The device is currently running in airplane mode
C. The internal memory is failing on the device
D. The OS update is too resource-intensive for the device
Correct Answer: A

QUESTION 8
Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are
powered on, but the mobile device fails to read the data from the wearable. Which of the following will MOST likely fix
this issue?
A. Pair the devices
B. Set the SSID
C. Update the smart wearable device firmware
D. Enable NFC
Correct Answer: A

QUESTION 9
A technician is troubleshooting a network that is experiencing inconsistent connections through one of the network
drops in the board room. The technician wants to verify the integrity of the network run but needs to
identify which cable comes from the board room. However, none of the network connections in the network room are
labeled.
Which of the following are the BEST tools for the technician to use to identify the correct network run to troubleshoot?
(Choose two.)
A. Cable stripper
B. Cable tester
C. Tone generator
D. WiFi analyzer
E. Multimeter
F. Probe
Correct Answer: BE

QUESTION 10
An end-user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to
configure the laptop to show both screens once the cable is connected?
A. Plug an external monitor into the USB port.
B. Use the Fn and function key combination
C. Adjust the monitor display settings.
D. Enable DisplayPort.
Correct Answer: C

QUESTION 11
A technician wants the number of virtual machines hosting a web application in the public cloud environment to scale
based on real-time traffic on the website.
Which of the following should the technician configure?
A. Resource pooling
B. Rapid elasticity
C. Measured service
D. High availability
Correct Answer: B

QUESTION 12
Ann, a customer, purchased a pedometer and created an account on the manufacturer\\’s website to keep track of her
progress. Which of the following technologies will Ann MOST likely use to connect the pedometer to her desktop lo
transfer her information to the website?
A. Bluetooth
B. Infrared
C. NFC
D. Tethering
Correct Answer: A

QUESTION 13
A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on
the laptop but are disproportionate and illegible on the projector screen. Which of the following should the technician
check?
A. Video resolution
B. HDMI connection
C. Keystone
D. Focus
Correct Answer: A


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