CompTIA 220-1002 dumps exam questions and answers latest update | 2022

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A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The
users currently have Windows 8 and want to upgrade to Windows 10.
Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

A. Unattended installation
B. Remote network installation
C. In-place upgrade
D. Clean installation



A technician is adding a folder lo a structure that Is several levels down from the top level. The technician wants to make sure the new folder will have the same permissions as the top level Which of the following should the technician

A. Attributes
B. Shares
C. Inheritance
D. Replication



The Chief Executive Officer (CEO) of an organization frequently travels with sensitive data on a laptop and is concerned
the data could be compromised if the laptop is lost or stolen. Which of the following should the technician recommend to BEST ensure the data is not compromised if the laptop is lost or stolen?

A. Implement strong password policies.
B. Encrypt the hard drive on the laptop.
C. Set up a BIOS password on the laptop.
D. Enable multifactor authentication on the laptop.



A user opens a phishing email and types logon credentials into a fake banking website. The computer\\’s antivirus
software then reports it has several from the network. Which of the following should the technician perform NEXT?

A. Have the user change the password.
B. Update the antivirus software and run scans.
C. Disable the user\\’s local computer account.
D. Quarantine the phishing email.



A technician Is completing the documentation for a major OS upgrade of a Linux distribution that will impact a
company\\’s web services. The technician finishes the risk assessment and documents the change process. Which of
the following should the technician complete NEXT?

A. Scope of the change
B. Back-out plan
C. Purpose of the change
D. Change request



A technician accessed a network share from a computer joined to workgroup. The technician logged in as “user1” and
directed the computer to save the username and password. Several weeks later, the technician wants to log in to this
network share using the administrator account. The computer does not prompt for a username and password, but it
automatically logs in to the network share under the “user1” account. Which of the following would allow the technician to log in using the “administrator” username?

A. Use the command: net use Z: \\fileserver\share
B. Go to the Sync Center and disable the offline files feature.
C. Delete the “user” account for the network share in Credential Manager.
D. Join the computer and file server to a domain and delegate administrator rights to “user1”.
E. Use the Advanced Sharing options in the Network and Sharing Center and enable “turn on network discovery”.



A technician is troubleshooting a print issue on a Windows computer and want to disable the printer to test a theory,
Which of the following should the technician use to accomplish this?

A. Devices and Printer
B. Sync Center
C. Device Manager
D. Power Option



Which of the following should be replaced after a voltage spike?

A. Surge suppressor
B. Battery backup
C. Power supply
D. Electrical cable



An application is installed and configured locally on a workstation, but it writes all the save files to a different workstation on the network. Which of the following accurately describes the configuration of the application?

A. Network-based
B. Client/server
C. Application streaming
D. Peer-to-peer



A small office\\’s wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The
attacker then modified the DNS settings on the router and spread malware to the entire network.
Which of the following configurations MOST likely allowed the attack to take place? (Select two.)

A. Guest network
C. Default login
D. Outdated firmware



When a computer accesses an HTTPS website, which of the following describes how the browser determines the
authenticity of the remote site?

A. Certificates
B. Software tokens
C. Firewall
D. Port security



A technician is installing a new operating system. The company policy requires that the file system used must support
file permissions and security. Which of the following should the technician use to BEST meet the company needs?

C. FAT32

Verify answer


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A company needs a software package for a new branch office. Which of the following license should the business
purchase to allow correct licensing of the software?
A. Personal license for each employee
B. Commercial license for each concurrent user
C. Open-source license for each installation
D. Enterprise license for all corporate computers
Correct Answer: B


A user is unable to access certain files from a specific folder. Which of the following commands should a technician use
to modify the file permissions for a specific file?
A. chown
B. ls
C. grep
D. cp
Correct Answer: A


A technician is having issues with the WiFi connection while working on a Mac. The technician wants to check which
SSID the computer is connected to and some statistics about the connection. Which of the following terminal commands
should the technician use?
A. apt-get
B. iwconfig
C. sudo
D. ifconfig
Correct Answer: B


A technician is called to troubleshoot a user\’s Windows workstation that fails to boot. The user reports that, after
updating the workstation\’s graphics driver to a beta version, the machine gives a “Stop” error on every boot Which of
the following should the technician complete to resolve the issue?
A. Boot the workstation in safe mode and disable the graphics driver system tray menu
B. Boot the workstation in safe mode with networking and install the latest stable graphics driver.
C. Boot the workstation in safe mode and disable Windows driver signing requirements
D. Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings
Correct Answer: A


An administrator wants to deploy updates during the company\’s off-hours. Which of the following properties should the administrator implement to facilitate the deployment of the updates?
A. WaKe-on-LAN
B. Proxy settings
C. Remote Assistance
D. Quality of service
Correct Answer: A


A Windows user logs on to a network domain computer after recently being switched to a roaming profile. The user
reports extremely long startup times. Which of the following should a technician check to address this issue?
A. The amount of data on the user\’s desktop
B. The total quantity of RAM installed on the computer
C. The free space available on the network share
D. The size of the Windows swap file
Correct Answer: A


A technician is updating a Linux server that had been in storage. After booting into single-user mode, a command is
issued that displays the technician\’s current location in the filesystem. Which of the following commands was issued?
B. passed
C. apt-get
D. grep
Correct Answer: A


Which of the following NTFS security settings overrides all other settings?
A. Deny
B. Modify
C. Read
D. Write
Correct Answer: D


Which of the following provide the BEST security for a server room? (Select two.)
A. Badge reader
B. Bollard
C. Biometric lock
D. Cable lock
E. USB token
F. Privacy window shades
Correct Answer: AC


A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly,
but the installation media does not detect any hard drives. Which of the following should the user do to help detect the
hard drives?
A. Press F8 when prompted
B. Hit the refresh button to force a re-detect
C. Enable PATA in the BIOS
D. Select load driver
Correct Answer: D


A technician is acquiring hardware devices and setting up a computer lab with virtual desktops. The lab computers must
have the ability to connect automatically to the remote session upon boot and must be started remotely. Which of the
following solutions must the hardware be able to support? (Choose two.)
A. Image deployment
B. Multiboot
D. Unattended installation
F. Wake-on-LAN
Correct Answer: CF


A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational.
Another user is using the same application on a different Windows 7 machine and doesn\’t report those problems.
Which of the following features in Windows 7 may be responsible for this problem?
A. System Protection settings
B. User Account Control
C. Action Center
D. Data Execution Prevention
Correct Answer: B


Joe. a user, is receiving automated replies but does not remember sending any emails to those recipients He checks
the sent items folder and sees email messages he did not send Which of the following would be the BEST way to
resolve this issue?
A. Reset Joe\’s email password
B. Set up a rule to delete the automated replies
C. Mark the automated replies as spam D. Rebuild Joe\’s profile
Correct Answer: A


A technician receives an end user\’s computer that displays erratic behavior upon startup. When the technician starts
the computer performance is reduced. A window appears on the screen stating a purchase must be made to disinfect
the computer. The technician quarantines the computer and disables System Restore. Which of the following should the
technician do NEXT?
A. Roll back the NIC driver
B. Update and install anti-malware software
C. Configure and enable the email spam filters
D. Verify the security certificate is valid
E. Perform a full system backup
Correct Answer: D


A technician performs a risk assessment and determines a requested change has low risk and low impact. Which of the
following best practices should the technician follow to proceed with implementing the change?
A. Update the ticket with the results of the risk assessment and implement the change
B. Reference the business policy and follow all change management procedures
C. Obtain approval from the department and implement the change
D. Provide a risk assessment to colleagues for peer review
Correct Answer: B


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An end user reports a Windows computer is infected with a virus. Which of the following should be the technician\\’s
FIRST troubleshooting step?
A. Identify malware symptoms
B. Disable System Restore
C. Run Windows Update
D. Educate the end user
Correct Answer: A


An end user contacts the help desk to report a browser issue. When the user selects a hyperlink to a POF file within the
browser, nothing happens. The user notes the browser is otherwise working properly. Which of the following should a
technician direct the user to do FIRST?
A. Ask the user to restart the computer.
B. Install browser updates.
C. Open the link in a different web browser.
D. Disable the pop-up blocker.
Correct Answer: A


A MAC user\\’s operating system became corrupted, and files were deleted after malware was downloaded. The user
needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be
A. Time Machine
B. Snapshot
C. System Restore
D. Boot Camp
Correct Answer: A


Which of the following basic scripting components can be used to repeat an operation until a specific requirement is
A. If-then logic
B. String variables
C. Conditional loop
D. Goto statement
Correct Answer: C


Which of the following should be enacted to reduce a company\\’s liability and exposure to a potential lawsuit?
A. Acceptable use policy
B. Incident documentation policy
C. Password compliance policy
D. Change control policy
Correct Answer: C


Which of the following should a technician do FIRST before opening a computer case to replace a part?
A. Remove all jewelry
B. Put on an ESD strap
C. Perform self-grounding
D. Disconnect the power
Correct Answer: A


A user installed a new SOHO router and new wireless NICs to increase their transmission speed from 802.11b to
802.11g with the manufacturer\\’s default settings. The user lives in an apartment building and is still experiencing
slowness to the Internet after the installations. Which of the following is the MOST secure option that a technician could
implement to resolve this issue?
A. Hide the SSID
B. Assign static IP addresses
C. Enable MAC filtering
D. Disable the WAN port
Correct Answer: C


A technician is troubleshooting a network connectivity issue on a Linux workstation. Which of the following commands
would help the technician gain information about the network settings on the machine?
A. chmod
B. grep
C. ifconfig
D. sudo
Correct Answer: C


A manager with a restricted user account receives the following error message:
Windows Update cannot currently check for updates because the service is not running.
The manager contacts the help desk to report the error. A technician remotely connects to the user\\’s computer and
identifies the problem. Which of the following should the technician do NEXT?
A. Reboot the computer
B. Restart the network services
C. Roll back the device drivers
D. Rebuild the Windows profiles
Correct Answer: B


Corporate management is concerned about the security of the company\\’s mobile phones, in the event they are lost or
stolen. Management instructs the IT staff to ensure the data on the devices is not accessible by unauthorized users.
Which of the following would provide the BEST level of protection in this scenario? (Choose two.)
A. Use full device encryption
B. Enable a pattern lock
C. Implement remote wipe features
D. Use device lockout policies
E. Require complex administrator passwords
F. Disable unknown application installations
Correct Answer: AC


After a virus outbreak due to USB usage, a technician must deny users access to removable hard drives via USB ports
as soon as possible. The technician has been asked to avoid interrupting any users Which of the following is the BEST
way for the technician to perform this security feature?
A. Push a group policy.
B. Assign a local security policy.
C. Create a network login script.
D. Update the AUP
Correct Answer: B


While troubleshooting a software error on a user\\’s computer, a technician finds inappropriate content. Which of the
following should the technician perform FIRST?
A. Preserve the data on an external drive.
B. Report the discovery through proper channels.
C. Document the findings.
D. Erase the data and inform the user.
Correct Answer: C


A small business, which is located in a Hood plain, wants a technician to recommend a backup strategy that will allow
for Its flies to be recovered at an alternate location within a few days following a disaster. Which of the following backup
methodologies will the technician MOST likely recommend\\’\\’
A. Implement a hoi site in an area outside the flood plain.
B. Move all servers to an laaS provider and only use SaaS applications
C. Install cloud backup software and use it (or regular backups
D. Configure local tape backups and store them in a safe on site.
Correct Answer: C

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