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Latest update CompTIA 220-1002 exam questions and answers online practice test
QUESTION 1
A small office calls a technician to investigate some “invalid certificate” errors from a concerned user. The technician
observes that whenever the user to access a secure website from the Windows desktop, this error is encountered. No
other users in the office are experiencing this error.
Which of the following should the technician do NEXT? (Choose two.)
A. Remove any proxy servers configured on the user\\’s browsers.
B. Assist the user with purchasing an SSL certificate and save the certificate to the desktop.
C. Disable the SPI firewall on the office\\’s gateway and any other routers.
D. Instruct the user to ignore the certificate error since the user is connecting to a secure website.
E. Create an outbound rule in Windows Firewall named after the user\\’s homepage.
F. Run anti-malware scans and download the latest Windows updates.
Correct Answer: AF
QUESTION 2
Which of the following provide the BEST security for a server room? (Select two.)
A. Badge reader
B. Bollard
C. Biometric lock
D. Cable lock
E. USB token
F. Privacy window shades
Correct Answer: AC
QUESTION 3
A technician is monitoring a network and notices an outage has occurred that could potentially cause a major disruption
to the business workflow? Which of the following should the technician do NEXT?
A. Identify the issue and its impact to the business
B. Report the incident to the proper teams or management for awareness
C. Start a root cause analysis and create documentation
D. Create an action plan and implement the solution
Correct Answer: A
QUESTION 4
A user calls the corporate help desk to report a malware detection message that is displayed on the user\\’s screen
Which of the following should the technician instruct the user to do FIRST?
A. Ignore the message as a false positive
B. Shut down and restart the computer.
C. Unplug the Ethernet cable.
D. Follow the onscreen instructions to remove the malware
Correct Answer: C
QUESTION 5
A consultant is looking to consolidate six company servers onto one physical system. Which of the following
requirements is MOST important on the new setup to ensure stable functionality of the virtual environment?
A. Client hardware requirements
B. Server software security requirements
C. Server hardware resources
D. Network resources
Correct Answer: C
Reference: http://searchdatacenter.techtarget.com/guides/Using-hardware-resources-to-maximize-virtualizationperformance
QUESTION 6
A network support technician takes a call from an office manager who wants to change the wireless security key on the
access point in that particular office. The office manager explains that a label on the access point indicates it has an IP
address of 10.0.100.2. Which of the following should the technician use to connect securely to the access point to make
the change?
A. RDP to 10.0.100.2
B. SSH to 10.0.100.2
C. HTTP to 10.0.100.2
D. Telnet to 10.0.100.2
Correct Answer: B
QUESTION 7
Which of the following is used for building entry and computer access?
A. Smart card
B. Personal identity verification card
C. Hardware tokens
D. Key fobs
Correct Answer: D
QUESTION 8
Which of the following built-in accounts was removed in Windows 10?
A. Power User
B. Administrator
C. Guest
D. Standard User
Correct Answer: A
QUESTION 9
An administrator is creating a new user account and wants to grant access to only the resources required to perform the
user\\’s assigned job duties. Which of the following will the administrator MOST likely use?
A. Access control lists
B. Multifactor authentication
C. Directory permissions
D. Principle of least privilege
Correct Answer: A
QUESTION 10
To which of the following should a technician ground an ESD strap when adding memory to a workstation?
A. Computer chassis
B. Surge protector
C. Wooden workbench
D. Power supply
Correct Answer: A
QUESTION 11
Joe, a user, reports that several of his colleagues have received a suspicious email from his account that he did not
send. A technician asks one of the colleagues to forward the email for an inspection. After ruling out spoofing, the
technician verifies the email originated from the corporate email server.
Which of the following is the FIRST step the technician should take to correct this issue?
A. See if Joe\\’s email address has been blacklisted
B. Change the password on Joe\\’s email account
C. Update the antivirus and perform a full scan on the PC
D. Isolate Joe\\’s computer from the network
Correct Answer: D
QUESTION 12
An end-user submits a request for the IT specialist to install new software on a workstation The workstation has the
following specifications.
The minimum software requirements for the new application are dual-core. 64-bit OS with 4GB of RAM and 60GB
storage Which of the following conditions will the technician encounter when attempting to install the software?
A. Insufficient RAM
B. Incompatible processor
C. Insufficient storage
D. Incompatible system architecture
E. Insufficient network bandwidth
Correct Answer: C
QUESTION 13
Which of the following would MOST likely contain troubleshooting guides?
A. Acceptable use policy
B. Topology diagram
C. Knowledge base
D. Incident documentation
Correct Answer: C
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